Privacy Policy

Effective Date: 10/17/25

1. Introduction

At Merida Guitars (“Merida,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a purchase, or interact with our services.

By using our website at https://www.meridaguitarsusa.com (the “Site”), you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

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  Name, email address, phone number, and mailing/billing address
  
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  Payment details when placing an order
  
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  Account login or registration information
  
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  Messages or inquiries sent to our support team
  

b. Information Collected Automatically

When you visit our Site, we may automatically collect:

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  IP address and device information
  
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  Browser type, operating system, and referring URLs
  
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  Usage data such as pages visited, time spent, and actions taken
  

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site performance, and assist in marketing efforts. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use your information to:

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  Process and fulfill orders, returns, and warranty requests
  
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  Provide customer service and support
  
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  Improve our products, services, and website performance
  
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  Send updates, newsletters, or promotional offers (only with consent)
  
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  Comply with legal obligations and fraud prevention
  

4. How We Share Information

We may share your information with:

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  Service providers (e.g., payment processors, shipping carriers, analytics platforms) that help operate our business
  
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  Legal authorities, if required to comply with applicable laws or protect against fraud or misuse
  
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  Business partners or distributors, only when necessary to complete a transaction or provide requested services
  

We do not sell your personal information for monetary gain. However, some data sharing (like for targeted advertising) may be considered a “sale” under certain U.S. state laws. You can manage these preferences through our Your Privacy Choices page.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

6. Your Rights and Choices

a. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected].

b. Opt-Out of Marketing Communications

You may unsubscribe from marketing emails at any time by using the “unsubscribe” link in our emails.

c. Your Privacy Choices (Do Not Sell or Share My Information)

If you are a California resident or in a region with similar laws, you have the right to opt out of the sale or sharing of personal data for advertising purposes.

Visit our Your Privacy Choices page to exercise these rights.

7. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information against loss, misuse, unauthorized access, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our Site is not directed toward children under 13, and we do not knowingly collect information from minors. If we learn that we have collected personal data from a child without parental consent, we will delete it promptly.

9. International Users

If you access our Site from outside the United States, please note that your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Merida Guitars

c/o Stone & Gold LLC

📬 PO Box 610, Nashua, NH 03060

📧 [email protected]

12. Your Privacy Choices

To opt out of data sharing, targeted advertising, or sale of personal information under applicable privacy laws, please visit:

👉 Your Privacy Choices